This little trick will do it for you

In the international trade, air transportation has gradually become one of the important choices for the development of enterprises. As a practitioner in the international air freight industry, it is an indispensable part of the work for the agency to provide customers with cargo tracking services. How to do a good job of goods tracking service, so that customers get timely and accurate information feedback? Below, I will share with you some practical tips.

First, reasonable use of tracking tools

At present, there are many air cargo tracking tools in the market, such as the online tracking systems of DHL, UPS, FedEx and other international express companies, as well as third-party logistics platforms. Agents can choose appropriate tracking tools according to customers' needs and their own conditions, and they also need to master and skillfully use these tools so as to timely and accurately feedback the status of goods.

2. Timely follow up the cargo dynamics

In the process of cargo tracking, the agent company needs to keep in touch with airlines, customs clearance agencies and other relevant departments, and timely follow up the status of the goods. For example, in case of goods delay, detention, etc., the agency needs to actively negotiate solutions to ensure that the interests of customers are protected to the greatest extent. When tracking goods, it is necessary to follow the principle of "timely, accurate and comprehensive" and strive to provide the best service experience for customers.

Third, establish a good communication mechanism

In the process of tracking goods, the agency needs to keep timely communication with customers to understand their needs and feedback information. At the same time, it is also necessary to establish a good communication mechanism with relevant departments, so as to obtain information about the status of goods in the first time. Establishing a good communication mechanism can help agent companies better understand customer needs, improve work efficiency, and let customers get better service experience.

Iv. Provide cargo report

The agency shall provide regular reports on the status of the goods to the customers, so that the customers can know the transportation status of the goods at any time. When preparing the cargo report, it is necessary to pay attention to the comprehensiveness and accuracy of the report contents, including the transportation track of the goods, customs clearance, estimated arrival time and other information. The timeliness and accuracy of the goods report directly affect the customer's evaluation and trust of the agency's services.

Fifth, improve after-sales service

Cargo tracking services include not only the transportation process of goods, but also customs clearance, delivery and other links after arriving at the destination. The agency company needs to establish a perfect after-sales service mechanism, timely deal with customers' questions and complaints, and give reasonable solutions. Paying attention to after-sales service can effectively improve customer loyalty and satisfaction, and bring more business opportunities for the agency.

To sum up, when providing cargo tracking services, international air freight forwarder companies need to make comprehensive consideration from multiple aspects such as rational use of tracking tools, timely tracking of cargo trends, establishment of a good communication mechanism, provision of cargo reports and improvement of after-sales services. Only by constantly optimizing the tracking service can more customers be guided to choose and trust the service of the agent company.

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